How do I return an order? 

You may return unopened products for replacement, store credit, or refund within 30 days of purchase. The customer is responsible for return shipping costs.
Please follow these steps to return your item: 

Email the following information to: 

Order Name-Surname: 

Invoice Number or Order Number: 

Order Date: 

Return Shipping Address: 

Reason for Return: 

The name of the item(s) and quantity: 

  1. We will email you the return label within 24 business hours.
  2. Place unopened items and proof of purchase securely in the shipping box, attach the return label to the shipping box, and give it to your mail carrier or drop it off at the nearest carrier location.
  3. After receiving and inspecting the condition of your returned item(s), we will process your replacement, store credit, or refund request.
  4. Please allow at least 10 days from receipt of your item(s) to process your request. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company.
  5. We will notify you by email when your return has been processed.
  6. Purchases made from entities other than the BEE&YOU website are not eligible for replacement, credit, or refund.
If you have questions concerning your return, please contact us at (516) 263-3490.

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